Refund policy

Last updated: July 24, 2026

 Thank you for shopping at smayko-2. We value your satisfaction and strive to provide a seamless shopping experience. If you are not completely satisfied with your purchase, we are here to assist you with returns and refunds.

1. 14-Day Return Guarantee

We offer a 14-day return window. You have 14 days from the date you receive your order to request a return and refund without providing any justification. To be eligible for a return, your item must meet the following conditions:

  • Unused, unworn, and in the exact condition that you received it.

  • In its original, undamaged packaging.

  • Complete with all original tags, manuals, accessories, and documentation.

2. How to Initiate a Return

To start a return, please follow these steps:

  • Contact our customer support team at support@smayko-2.com with your order number and item details.

  • Our team will review your request and provide you with detailed instructions on where and how to send your package.

  • Package the item securely in its original packaging to prevent damage during transit.

Note: Items sent back to us without first requesting a return will not be accepted.

3. Return Shipping Fees

  • Customers are responsible for paying their own return shipping costs.

  • Shipping costs are non-refundable. If you receive a refund, the original standard shipping cost will be included, but return shipping fees incurred by you will not be reimbursed.

  • We strongly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

4. Refunds & Processing Time

  • Inspection: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and inform you of the approval or rejection of your refund.

  • Processing: If approved, your refund will be processed automatically to your original payment method within 14 days.

  • Processing Fees: You will not incur any transaction or processing fees for approved refunds.

5. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you received the wrong item. If your item is damaged or defective upon arrival, we will arrange a full refund or send a free replacement at no additional cost to you.

6. Contact Us

For any questions regarding our return and refund policy, please reach out to us directly:

  • Store Name: smayko-2

  • Email: support@smayko-2.com

  • Phone: +1 (516) 555-0142

  • Address: 70 S Central Ave, Valley Stream, NY 11580, United States

  • Support Hours: Monday – Friday (9:00 AM – 5:00 PM EST)