FAQs

Shipping & Delivery

Q: Where do you ship to?

A: We ship exclusively within the United States (USA). At this time, we do not fulfill international orders, nor do we ship to U.S. territories or military addresses (APO/FPO/DPO).

Q: What is the estimated delivery timeframe?

A: Every order undergoes two steps before arrival:

  • Order Processing Time: 1 – 2 Business Days (Monday – Friday)

  • Transit Time: 5 – 8 Business Days (Monday – Friday)

  • Total Estimated Delivery Window: 6 – 10 Business Days

Note: Orders are not processed, dispatched, or delivered on weekends or federal public holidays.

Q: How do I track my order?

A: Once your order has been dispatched, an automated shipping confirmation email containing your tracking number will be sent to you. You can use this tracking number to follow your package's progress online. Please allow 24 to 48 hours for tracking details to update on the carrier network.

Returns & Refunds

Q: What is your return policy?

A: We offer a 14-day return window starting from the exact date you receive your package. You can return eligible items for a full refund without providing any justification.

Q: What condition must the item be in for a return?

A: Returned items must be unused, unaltered, undamaged, clean, and inside their original, intact packaging complete with all tags, accessories, and documentation.

Q: Who pays for return shipping?

A: Customers are responsible for covering the direct shipping costs when returning items to our facility. Original standard shipping fees paid at checkout are refundable, but return shipping expenses are non-refundable.

Q: How long does it take to receive a refund?

A: Once your returned item is received and inspected, we process approved refunds within 14 days directly back to your original payment method.

Orders & Payments

Q: Can I change or cancel my order after placing it?

A: If you need to modify or cancel an order, please contact us immediately at support@smayko-2.com. Once an order has entered processing or shipment, it cannot be canceled, but you may return it within 14 days of receipt according to our return policy.

Q: What should I do if my package arrives damaged or defective?

A: Please inspect your order upon arrival. If an item is damaged or defective, contact our customer support team immediately with your order details and photos of the item. We will arrange a free replacement or a full refund.

Customer Support

Q: How can I contact customer support?

A: You can reach our dedicated support team through any of the following channels:

  • Store Name: smayko-2

  • Email: support@smayko-2.com

  • Phone: +1 (516) 555-0142

  • Address: 70 S Central Ave, Valley Stream, NY 11580, United States

  • Support Hours: Monday – Friday (9:00 AM – 5:00 PM EST)